Shipping policy

ORDER PROCESSING & SHIPPING POLICY
Order Processing Times

All orders are processed within 1 to 3 business days after the order is placed.
Orders are not processed or shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you by email if there are any significant delays.
Shipping Methods & Delivery Times
We offer several shipping options based on your location:

Region                  Delivery Time                Carrier
United Kingdom   2–5 business days        Royal Mail, DPD, Evri
Europe                  7–14 business days      Royal Mail International, DHL, DPD
International         10–20 business days    DHL Express, Local Couriers

Tracking Information

Once your order ships, you will receive a confirmation email with tracking information.
Please allow 24–48 hours for the tracking number to update in the carrier’s system.
Shipping Costs

Calculated automatically at checkout based on weight, size, and destination.
Occasionally, we may offer free shipping promotions, which will be clearly stated at checkout.
Lost or Delayed Packages
If your tracking shows delivered but you haven’t received your package, please contact us at support@velvetaura.makeup within 5 days of the delivery date.